Which Genius Designed Grameenphone’s Skitto?

Published by Nazmul Hossain Nihal on

What is Skitto? Skitto is a prepaid mobile phone SIM which Grameenphone treats as its bastard child. Not only this product has poor network and bad service, it is stupid by design. 

GP says Skitto is ‘Fully digital‘ and totally app based product. At first I thought they only meant that SIM can be fully controlled by an mobile app. But it turns out that’s the ONLY way to control that SIM! What is the problem with that? Here’s what happened because of this: One day I was travelling and had no access to WiFi. I decided to buy an internet package on my Skitto SIM. All the other mobile network I know have some way to buy internet package using USSD codes or by calling their customer care call center. So I ringed the Skitto’s customer care and the conversation went something like this – 

Me: Hi, I want to buy an internet package, what are the available options?

Agent: Go to your skitto app, you will be able to see the offers there.

Me: I would, but I don’t have any internet access at this moment. Can you help me to buy a package now?

Agent: Sorry sir, there’s no way to buy anything for Skitto other than the app. 

Me: So, how do people buy an internet package when they don’t have any internet package? 

Agent: They do it using pay-as-you-go.

Me: But I have pay-as-you-go turned off, how do I turn it on?

Agent: Go to your Skitto app and turn it on.

Me: Does your app work with out internet?

Agent: No.

Me: …..okay

I tried to accept the fact that Skitto can’t be used without the app and decided to use it anyway. But another thing make it worse and almost impossible to rely on this product. Grameenphone should understand that no one uses their phone as a toy. If they were suggesting that we should keep another SIM for emergencies and Skitto is only for internet and fun, they should have informed us before selling. 

On July 14th 2018, I had an internet package of 1GB with 5 days validity left. I was taking an Uber ride to a place I’ve never been before, I was relying on Google Maps. Then suddenly Skitto’s network went down. Luckily I reached my destination somehow but Skitto’s network was down for THREE entire days! Anything could have happened in those three days. There could have been some emergencies. And what Skitto gave us as an apology? A 4GB internet package with 2 days validity. As I still had my 1GB internet pack with 2 days left, I had 5GB internet with 2 days validity. There was no way anyone could have used all that data with in that period of time with Skitto’s internet speed.

After struggling with poor network for a few months I decided to switch my package. I clearly remember when my friend was buying her Skitto SIM they told her it’s possible to switch to other GP packages from Skitto. But when I went to GP center they were telling me there was no way out from Skitto with out changing phone number. If you are going to buy Skitto think about it before buying.

Then there’s my friend Sabbir who had trouble recovering his stolen Skitto SIM. He had deactivated his SIM after it got lost. When he got his SIM replacement from GP he found it was still deactivated. He called Skitto’s customer care from another phone to reactivate it. They asked him to tell any of the following information:date of buying the SIM, last balance or last recharge date. He didn’t remember any of those info and decided to go back to GP center with his identifications. Guess what? GP doesn’t give any support for Skitto from their Customer Support Centers. Only option to get support is through Skitto’s call center. 

So, What did Sabbir do next? You better ask him that yourself, email me & I will give you his Skitto phone number. 

P.S: You won’t get him on that number.

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